{"id":1070,"date":"2018-06-01T11:43:37","date_gmt":"2018-06-01T10:43:37","guid":{"rendered":"http:\/\/www.bjanda.com\/blog\/?p=1070"},"modified":"2018-06-01T11:43:37","modified_gmt":"2018-06-01T10:43:37","slug":"accenture-conflict-or-competition","status":"publish","type":"post","link":"https:\/\/www.bjanda.com\/blog\/accenture-conflict-or-competition\/","title":{"rendered":"Accenture – Conflict or Competition?"},"content":{"rendered":"

Much heat was generated last week around Accenture Interactive\u2019s announcement<\/a> that they were entering the programmatic media buying business. Social media was full of posts from the media auditor community (Accenture is of course a media auditor, and consultant, occasionally running pitches), as well as much harrumphing from the media agencies.<\/p>\n

The media auditors\u2019 concern was obvious given that Accenture\u2019s auditing operation is a direct competitor. Any mud being flung around might stick.<\/p>\n

For the agencies, Stephen Allan at GroupM spoke for many with a piece<\/a> on LinkedIn which argued that an auditor can\u2019t be a buyer.<\/p>\n

The conflict of interest argument is an obvious one, and was picked up by several other agencies, as well as by their trade bodies in the UK (the IPA<\/a>) and the US (the 4A\u2019s).<\/p>\n

The agencies\u2019 arguments might have carried more weight had they themselves always avoided such conflicts of interest.<\/p>\n

The main thrust of the ANA report into agency behaviours, and all the work done since by the WFA, Ebiquity and others has been to point up how agency deals shape their plans. Aren\u2019t agencies conflicted by taking rebates and benefits (however defined) from media owners?<\/p>\n

We\u2019ve all seen examples of agency traders pushing plans in a certain direction in order to make their trading deals, and thus release benefits to the agency. Isn\u2019t that a perfect example of the agency being conflicted between its own financial performance and its supposed role acting in the best interest of its clients?<\/p>\n

Did the IPA and the 4A\u2019s leap in to condemn such conflicts of interest? I don\u2019t recall them doing any such thing.<\/p>\n

This is now such a well-rehearsed argument it hardly seems worth making it again, except to point out the hypocrisy in the remarks of those now accusing Accenture of a potential conflict.<\/p>\n

The word \u2018potential\u2019 is key here. Nobody has any evidence of Accenture actually using information and knowledge from their auditing arm to inform the new programmatic operation. In fact just the opposite \u2013 anyone with any experience working with management consultancies knows full well how adept they are at keeping the various different elements of their operations separate from each other.<\/p>\n

\u2018Potential\u2019 conflicts exist all over the place. Stephen Allan\u2019s MediaCom was for many years VW\u2019s agency; Mindshare handles Ford. GroupM manages both. Yet no doubt firewalls existed within GroupM to stop Ford plans in any way informing VW buys.<\/p>\n

WPP owns Millward Brown, whose work is often used to assess agency performance \u2013 and indeed to contribute to bonus awards. Does anyone accuse WPP of a conflict when MB data is used to assess JWT and Ogilvy? Of course not \u2013 MB is a separate organisation that behaves correctly and ethically in how it researches ad effect.<\/p>\n

But \u2018potentially\u2019 there\u2019s a conflict of interest.<\/p>\n

Then there\u2019s the fact that Accenture is entering the programmatic space. Isn\u2019t that all about using data to drive automated buys? And aren\u2019t Accenture and their like rather good at managing client data sets \u2013 certainly rather better than the marketing services holding companies? And isn\u2019t programmatic all about bespoke precision and targeting and less about some catch-all price?<\/p>\n

Accenture is a threat to the media agencies \u2013 everyone bar Jerry Buhlmann<\/a> of Dentsu Aegis has long realised that – but the network agencies\u2019 behaviours has opened the door to involvement in their core business from outsiders. All Accenture has done is walk through it.<\/p>\n

 <\/p>\n

 <\/p>\n","protected":false},"excerpt":{"rendered":"

Much heat was generated last week around Accenture Interactive\u2019s announcement that they were entering the programmatic media buying business. Social media was full of posts from the media auditor community (Accenture is of course a media auditor, and consultant, occasionally running pitches), as well as much harrumphing from the media agencies.<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[1],"tags":[],"_links":{"self":[{"href":"https:\/\/www.bjanda.com\/blog\/wp-json\/wp\/v2\/posts\/1070"}],"collection":[{"href":"https:\/\/www.bjanda.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.bjanda.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.bjanda.com\/blog\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bjanda.com\/blog\/wp-json\/wp\/v2\/comments?post=1070"}],"version-history":[{"count":1,"href":"https:\/\/www.bjanda.com\/blog\/wp-json\/wp\/v2\/posts\/1070\/revisions"}],"predecessor-version":[{"id":1071,"href":"https:\/\/www.bjanda.com\/blog\/wp-json\/wp\/v2\/posts\/1070\/revisions\/1071"}],"wp:attachment":[{"href":"https:\/\/www.bjanda.com\/blog\/wp-json\/wp\/v2\/media?parent=1070"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.bjanda.com\/blog\/wp-json\/wp\/v2\/categories?post=1070"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.bjanda.com\/blog\/wp-json\/wp\/v2\/tags?post=1070"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}